Reward Card FAQ...
What is a Reward Card?
The Reward Card is a prepaid Visa debit card. Purchases on the debit card are deducted from the card's available balance. You can use the Reward Card anywhere that accepts Visa debit cards. There is no need to apply for this card as you would a credit card.
What do I have to do to get the Reward Card?
Start by using ApartmentConnection.biz to find your new home! If you find a property that features the Reward Card, it helps to tell the leasing office that you found the property at "Apartment Connection" when you visit. After you lease, just report your lease to Apartment Connection.
Why do some properties feature the reward card while others don't?
Referral properties pay us a fee only when their ApartmentConnection.biz agreement results in a lease. When a renter reports their lease at one of those properties to us, we know to contact that property to collect our referral fee. So for those properties, we reward renters for telling us about their lease by offering a prepaid Visa debit card!
How do I submit my claim for the Reward Card?
To claim your Reward Card, simply report your lease by calling 888.905.RENT (7368). We will send a claim form to you, complete and return the claim form to the address, fax number or email address on the claim form.
When should I submit my claim for the Reward Card?
You must submit your claim within 60 days after moving to the property. However, if the property has been terminated from ApartmentConnection.biz, you must submit your claim within 30 days after the property's termination. You can also submit your lease report form prior to moving in.
When can I expect to receive the Reward Card?
Confirming your lease and processing the reward card usually takes 4-6 weeks from your move-in date or the day you report your lease, whichever is later.
Do I have to spend the all in one place?
No. You can use the Reward Card as many times as you wish until you reach the limit or your card expires (whichever comes first). For instance, if you use the card to make a $20 purchase, your reward card will still have an available balance of $80. You can always check your available balance by calling the number listed on the Reward Card.
How is the reward card different from a credit card?
A credit card provides you with a line of credit, which you have to pay back. With the reward card, there is no line of credit and no bill to pay. You simply use the reward card to make purchases until you reach the limit or your card expires (whichever comes first).
Are there any fees that may reduce the balance of my reward card?
Your reward card comes in the form of a prepaid Visa debit card. The card's issuer may impose fees that will be deducted from the available balance on the reward card.
Where can I use my reward card?
You can use your reward card to purchase goods and services at any merchant that accepts Visa debit cards.
Why does my reward card say "debit" on it?
Regulations require us to print the word "debit" on the front of your reward card. However, in order to complete successful transactions, you must select the payment option of "credit" (not "debit") at the point of purchase.
How do I use my reward card at "self-swipe" merchant locations?
At certain merchant locations (such as grocery stores), the merchant may require that you swipe your reward card yourself. At these locations, make sure you choose "credit" as the payment option. Though your reward card says "debit" on it, you must choose the "credit" option in order for your transaction to be accepted.
Can I use my reward card at an ATM?
No, your reward card will not work at ATMs.
Can I use my reward card to buy gas?
Yes! However, you will have to go inside to the register to pay with your reward card. Unfortunately, the reward card cannot be used to "pay at the pump."
Can I use my reward card at a restaurant?
Yes. However, you should be aware that it is common practice for the credit processors at restaurants to temporarily authorize an amount on your card that totals 20% more than the bill you receive (in order to reserve an amount that includes an anticipated gratuity) until your final signed receipt can be processed. For example, you may have a restaurant bill for $25. When they swipe your card, $30 will be temporarily authorized until your signed receipt for $28.75 is processed. It can take up to a week for the temporary authorization to be adjusted to reflect your final receipt. Please be sure to account for this practice before using your reward card at a restaurant.
Can I shop online using my reward card?
Yes. When you "check out" at an online merchant, select "Visa" as your credit card type and then provide your reward card number and the expiration date. If the merchant asks for your billing address, enter the address where your card was originally sent. If the merchant asks for a 3-digit security code, you can find it on the back of your card. It is the last three digits printed in the signature panel.
Can I spend more than my available balance?
No. You will not be able to spend more than your available balance. If you attempt to do so, the merchant will decline your transaction.
What if the amount of my purchase is more than my available balance?
In this case, your transaction will be declined.
How do I know how much money I have left on my reward card?
You can check your available balance by calling the phone number listed on the Reward Card.
Does my reward card ever expire?
Yes. You can find the expiration date on the front of your reward card.
What do I do with the reward card when the balance reaches zero or the reward card expires?
In either case, the reward card may no longer be used. Simply destroy the card.
Why would my reward card be cancelled?
We may cancel a reward card if we discover that any of the requirements have not been satisfied. For example, if Apartment Connection is informed that a reward card recipient did not fulfill the terms of their new lease for at least 30 days, that renter forfeits the reward and we will cancel the Reward Card.
